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The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition

A completely revised and updated edition of the BusinessWeek bestseller on effective, modern marketing and PR best practices The New Rules of Marketing and PR shows you how to leverage the potential that Web-based communication offers your business. Finally, you can speak directly to customers and buyers, establishing a personal link with the people who make your business work. This new second edition paperback keeps you up-to-date on the latest trends. New case studies and current examples are included to illustrate the very latest in marketing and PR trends. Completely updated to reflect the latest marketing and PR techniques using social media sites such as Twitter, Facebook, and YouTube Includes a step-by-step action plan for harnessing the power of the Internet to communicate directly with buyers, increase sales, and raise online visibility David Meerman Scott is a renowned online marketing strategist, keynote speaker and the author of World Wide Rave, from Wiley The New Rules of Marketing and PR, Second Edition gives you all the information you need to craft powerful and effective marketing messages and get them to the right people at the right moment-at a fraction of the price of a traditional marketing campaign.

  • ISBN13: 9780470547816
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Rating: (out of 198 reviews)

List Price: $ 19.95
Price: $ 11.16

The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition Reviews

Review by Brad Shorr:
More than anything, The New Rules of Marketing & PR ties things together. The book provides an easy to understand yet comprehensive view of the new online marketplace–a landscape that can appear quite bewildering, even to marketing specialists. With so many options at our fingertips (literally), where do we start? Blogs? Podcasts? Public relations? SEO? Paid search? Viral marketing? The list goes on. To make matters worse, technology is changing and new tools are developing almost every day.

In the early chapters, David takes a high altitude look at online marketing options, showing us how they developed, why they’re important, how they work, and why they work. In later “Action Plan” chapters, he jumps into the trenches and shows us how to actually use the tools and implement programs. Throughout, he uses detailed case studies to illustrate not only the programs but the amazing results they can achieve.

But it isn’t just the latest and greatest technologies that are crucially important. Public relations, for example, has been around since Gutenberg but for the first time is practical for a small company. Traditional PR was cost-prohibitive and dependent on unreachable key media contacts. But in the new world–

“…your primary audience is no longer just a handful of journalists. Your audience is millions of people with Internet connections and access to search engines and RSS readers.” (Chapter 5)

Today, public relations may be the single most underutilized tool in the marketing arsenal.

Another “old” technology David brings us up to speed on is the corporate Web site. In fact, the three most important points I got out of The New Rules of Marketing & PR have enormous implications on traditional Web development.

Those key points are–

1. The most important New Rule is CONTENT. Design is important. Technology is important. But without extraordinary content, you’re doomed.

2. Interruption marketing (think spam and pop-up ads) has given way to consumer-driven marketing. Yippee! “The Web is different. Instead of one-way interruption, Web marketing is about delivering useful content at just the precise moment that a buyer needs it.” (Chapter 1)

3. The starting point for any New Rule program is to create customer personas. If you’re going to have extraordinary content that motivates buyers to take action, you’d better know your customers inside-out.

David explains how these three principles should influence not only your corporate Web site, but every other online program you undertake.

Thankfully, David is understandable as well as instructive. One reason I’ve enjoyed his blog for over a year is his conversational, entertaining writing style. He makes learning easy (which is harder to do than you might think). Anyway, his book is just like his blog–illuminating and fun.

The New Rules of Marketing & PR presents the most complete picture of any book I’ve read. For the marketing specialist, it will fill in the gaps. For the generalist, it will open up a whole new world.

Review by Jill Konrath:
By embracing the strategies in this book , you will totally transform your business. David Meerman Scott shows you a multitude of ways to propel your company to a thought leadership position in your market and drive sales – all without a huge budget.

From my perspective, the best thing about this book is that everyone can gain value from it. There are so many places you can start applying these new rules of marketing and PR. For example, I’m an experienced blogger, considered an expert in my field and already have a strong online presence. Yet I’m immediately going to start applying the lessons in Chapter 14: How to Use News Releases to Reach Buyers Directly.

Here’s what else I like about this book:

1. The author includes numerous examples from a variety of businesses in different industries & sizes that have all used these strategies for success.

2. The book shows you multiple venues to reach your buyers directly. This circumvents the high costs of mainstream media enabling firms who are running bootstrap operations to compete with the big boys.

3. The “how to” guidelines on leveraging news releases in a web-based world are excellent. You’ll learn how to create news on a regular basis, capitalize on various distribution services, focus on key words/phrases in your writing that are used by your buyers, and incorporate social media tags.

4. The insights on optimizing a website’s online media room for search engines is another easy-to-implement technique with high payback.

In summary, I guarantee you that your investment in this book will be paid back many times.

~ Jill Konrath, author of Selling to Big Companies

Buy The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly, 2nd Edition now for only $ 11.16!

Guerrilla Marketing, 4th edition: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business

When Guerrilla Marketing was first published in 1983, Jay Levinson revolutionized marketing strategies for the small-business owner with his take-no-prisoners approach to finding clients. Based on hundreds of solid ideas that really work, Levinson’s philosophy has given birth to a new way of learning about market share and how to gain it. In this completely updated and expanded fourth edition, Levinson offers a new arsenal of weaponry for small-business success including

* strategies for marketing on the Internet (explaining when and precisely how to use it)

* tips for using new technology, such as podcasting and automated marketing

* programs for targeting prospects and cultivating repeat and referral business

* management lessons in the age of telecommuting and freelance employees

Guerrilla Marketing is the entrepreneur’s marketing bible — and the book every small-business owner should have on his or her shelf.

  • ISBN13: 9780618785919
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Rating: (out of 46 reviews)

List Price: $ 14.95
Price: $ 8.51

Guerrilla Marketing, 4th edition: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business Reviews

Review by James Nichol:
On page five, bullet point three: Mr. Levinson states, “Traditional marketing is geared toward big business…. The soul and spirit of guerrilla marketing – is small business: companies with big dreams and tiny budgets.” However that was not my experience reading this book. Instead he seemed to promote laborious and expensive marketing tactics. I thought I was going to be reading a book about low / no-cost, surprise attacks, launched in the dead of night with no warning. Instead what I read was kind of stale, old school stuff.

For example; Chapter 3, The Sixteen Monumental Secrets of Guerrilla Marketing, starts with the sentence, “If you’re a guerrilla, these sixteen secrets are not secret to you at all.” OK, then why am I reading this book? Then the secrets end up being more general philosophy rather than tactics, such as commitment, investment, consistent, confident, patient, assortment, subsequent, etc., etc. In my opinion, he spent too much time making things rhyme and not enough into research into successful low / no-cost product launches or common themes and marketing techniques that sky-rocketed the success of the Zero to Two-Hundred-Mile-an-Hour companies. That’s what I call a 600 pound Marketing GUERRILLA.

The chapter on MiniMedia Marketing was mildly interesting but nothing new as of the fall of 2007.

Then you have MaxiMedia and everything here costs some big bucks, sorry Jay I’ll pass..

I’m not going to say that this book is without merit; it has good stuff in it if you haven’t been in the sales and marketing business very long. It’s a book that the novice can learn a good deal from, but more and more the younger aggressive person learns most of these things on the go and has picked up 90% of this stuff in a year or two in the business. If you are just starting or are unfamiliar with sales and marketing; then by all means get this book and dive in. However, the title Guerrilla Marketing implies something completely different to me than a book of general principles and tactics on the subject of marketing.

Review by David L. Hancock:
No matter what business you are in, Guerrilla Marketing is the first book you should reach for. Guerrilla Marketing taught me how to eliminate my competition by creating opportunities for collaboration and how to make it easy for people to do business with me. Guerrilla Marketing taught me how to use my imagination rather than my bank account, how to be flexible yet steadfast, how to be socially responsible (all the way to the bank), and how to… I could go on, but you get the point, just read the book and you’ll understand.

Now with this newly updated, 4th edition, Jay surprised me with even more weapons to add to the arsenal. Even more ways to grow my business, take care of my employees and customers and how to have a personal life.

Thank you, Jay for updating our only Desk Reference for our successful business.

Now for more ways to achieve success and balance check out Jay’s new book

The Guerrilla Entrepreneur: Achieving Success and Balance Now and in the Future

Buy Guerrilla Marketing, 4th edition: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business now for only $ 8.51!

Marketing

Marketing, 9/e by Kerin, Hartley and Rudelius continues a tradition of leading the market with contemporary, cutting-edge content presented in a conversational student-oriented style, supported by the most comprehensive, innovative, and useful supplement package available. This text and package is designed to meet the needs of a wide spectrum of faculty—from the professor who just wants a good textbook and a few key supplements, to the professor who wants a top-notch fully integrated multimedia program.Rating: (out of 21 reviews)

Price: $ 89.99

Marketing Reviews

Review by Eve:
If all textbooks had a loose-leaf edition I would be a very happy student. All the pages are colored and numbered the same as in the hardcover edition. The best to note is that they are hole-punched and not binded, so you are able to just take the relevant chapters to class- no weight hassle.

As for content, I used this textbook for my Intro to Marketing class and plan on keeping it for future reference. It’s good to note, that though this is the 10th edition, other students in the class used the 8th and 9th edition as well, but they were still the same price or more expensive than the loose-leaf edition of the 10th edition.

Review by Helen M. Steir:
Marketing 9th Edition is a very good book for any marketing/business student. The book is up to date and very informative. I wish that the videos could be seen by students at home instead of in a class setting.

Buy Marketing now for only $ 89.99!

Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide

Duct Tape Marketing is the small business marketing road map – A collection of proven tools and tactics woven together in a step-by-step marketing system that shows small business owners exactly what to do to market and grow their businesses. This guide combines insights gained from over twenty years of successfully working, in the field, with real-life small businesses. There are no theoretical complexities presented in Duct Tape Marketing – just simple, effective and affordable marketing that sticks. CAREFUL! Duct tape is a serious tool… it sticks where you put it. So are the ideas in this book. If you’re ready to make a commitment and are willing to make something happen, John’s book is a great place to start. –Seth Godin, author of Purple Cow For all those who wonder why John Jantsch has become the leading advisor and coach to small businesses everywhere, Duct Tape Marketing is the answer. I have never read a business book that is as packed with hands-on, actionable information as this one. There are takeaways in every paragraph, and the success of John’s blog is living proof that they work. Duct Tape Marketing should be required reading for anyone who is building a business, or thinking about it. –Bo Burlingham, editor-at-large, Inc. magazine, and author of Small Giants: Companies That Choose To Be Great Instead of Big Duct Tape Marketing is a worthy addition to the growing library of how-to books on small business marketing — concise, clear, practical, and packed with great ideas to boost your bottom line. –Bob Bly, author of The White Paper Handbook With the world suffering from depleted reserves of trust, a business that sells plenty of it every day tends to create the most value.

  • ISBN13: 9781595551313
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Rating: (out of 43 reviews)

List Price: $ 14.99
Price: $ 8.66

Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide Reviews

Review by Jill Konrath:
John Jantsch knows what it takes to create marketing that sticks and ultimately leads to quantifiable results. His up-to-date advice shows small business owners numerous strategies they can implement to create a systematic approach to marketing. For companies selling into the business-to-business (B2B) marketplace, pay particular attention to these chapters:

(5) Produce Marketing Materials that Educate: Corporate decision makers today are turned off by self-serving promotional materials. This books points out numerous ways you can create high value, educational marketing collateral that will really make an impact.

(6) A Website that Works Day & Night & (12) Automate Your Marketing with Technology Tools: Most small business owners have no idea how valuable their website can be. Why not? Because they’re not doing the right stuff. In this book, you’ll learn the basics you need to know in order to maximize technology for business growth.

(10) Earned Media Attention and Expert Status: To crack into corporate accounts today, it’s imperative to become a thought leader in your field – even if you’re a one-person firm.

If you’re just setting up a company, this book provides an excellent overview of how to get your marketing machine in gear. If you’ve been in business awhile, but you’re working too darn hard for the amount of money coming in, this book will be a good refresher.

Finally, I’d like to add that John Jantsch practices what he preaches. Several years ago John invited me to be a part of his Duct Tape Marketing Blog which has numerous experts sharing their knowledge on small business marketing. When the blog received recognition from Forbes & Marketing Sherpa, he leveraged that to get even more media attention, which ultimately led to more opportunities for him to grow his business. I’d suggest you study his website and personal marketing initiatives to really learn how to implement these ideas.

Well-planned marketing can take your company to a whole new level with a lot less effort. If you haven’t pulled together your strategic plan or started implementing, it’s time!

Review by C. Thompson:
The Duct Tape Marketing book covers pretty much everything you need to know about marketing for small businesses. And make no mistake, while the concepts might be the same, the practicalities of marketing in a small business vs a large one are very different. Small businesses have limited budgets and staffs so their marketing has to be practical and this book shows how.

The book covers creating a marketing foundation (which so many small businesses forget to do), packaging up the business, tools for generating leads and then converting them to sales. It also talks about the use of the internet including websites, autoresponders and blogs.

It really is that good.

Buy Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide now for only $ 8.66!

Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition

Who Is Talking About YouMaster the art of word of mouth marketing with this practical hands-on guide. With straightforward advice and humor, marketing expert Andy Sernovitz will show you how the world’s most respected and profitable companies get their best customers for free through the power of word of mouth. Learn the five essential steps that make word of mouth work and everything you need to get started using them. Understand the real purpose of blogs, communities, viral email, evangelists, and buzz–when to use them and how simple it is to make them work. Learn what sparks the irrepressible enthusiasm of Apple and TiVo fans. Understand why everyone is talking about a certain restaurant, car, band, or dry cleaner–and why other businesses and products are ignored. Discover why some products become huge successes without a penny of promotion–and why some multi-million-dollar advertising campaigns fail to get noticed.Open your eyes to a new way of doing business–that honest marketing makes more money, because customers who trust you will talk about you. Learn how to be the remarkable company that people want to share with their friends.

  • ISBN13: 9781427798619
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Rating: (out of 133 reviews)

List Price: $ 24.95
Price: $ 13.52

Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition Reviews

Review by Dana Vandenheuvel:
I recently finished Andy Sernovitz’s new book, “Word of Mouth Marketing: How Smart Companies Get People Talking”. Actually, I finished it a while ago, but haven’t had time to do a full blog review.

The book is a quick read – 4hrs total, give or take, and it’s packed full not only of WOM theory and a bit of history, but also with some concrete ideas from real WOM marketers and a checklist or two to boot. I love checklists!

The really “shocking” thing about this book, is that it’s not one of those “wow, wouldn’t it be cool if our company could do that” like “Blue Ocean Strategy, but rather, a book about WHAT EVERY BUSINESS SHOULD ALREADY BE DOING WITH THEIR MARKETING. Seriously, let’s look, at what the book tells me to do.

You need the Five Ts. Talkers, Topics, Tools, Taking Part and Tracking.

* Talkers: Find people who will talk about you

* Topics: Give people a reason to talk

* Tools: Help the message spread faster and farther

* Taking Part: Join the conversation

* Tracking: Measure and understand what people are saying

Andy has another tidbit that worth the price of the book (or a visit to his site). The Word of Mouth Marketing Manifesto:

1. Happy customers are your best advertising. Make people happy.

2. Marketing is easy: Earn the respect and recommendation of your customers. They will do your marketing for you, for free.

3. Ethics and good service come first.

4. UR the UE: You are the user experience (not what your ads say you are).

5. Negative word of mouth is an opportunity. Listen and learn.

6. People are already talking. Your only option is to join the conversation.

7. Be interesting or be invisible.

8. If it’s not worth talking about, it’s not worth doing.

9. Make the story of your company a good one.

10. It is more fun to work at a company that people want to talk about.

11. Use the power of word of mouth to make business treat people better.

12. Honest marketing makes more money.

Review by Ala “Prompter”:
I’ve just gotten into WOM marketing and so I assumed that my knowledge on the subject is limited. After reading this book, however, I came to think that I could be a marketing guru as well. The ideas described in this book could be summarized on three pages and still those pages would not be worth reading! Rules such as: make your message interesting or make it short or make it easy to remember are obvious for all those who are capable to think logically. Others (e.g. Chinese banquet example) are simply ridiculous!

I expected to learn a lot from this book. I learned nothing new. Plus, the book appear to contradict all the rules he lists: it could definitely be shorter and more interesting!

Buy Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition now for only $ 13.52!

Marketing

It is clear that marketing has changed significantly in the past few decades. So much so, that in 2004 and again in 2007, the American Marketing Association redefined the word “marketing” itself. Grewal/Levy is the first Principles of Marketing text to be written from the ground up using the new definition and its value focus. In keeping with the value theme of the text, the authors met face to face with more than 150 instructors and walked through each chapter of the text and each supplement of the package in order to provide the most current, useful text and package on the market. Other themes that permeate throughout the text are: services, ethics, global marketing and the power of the internet. Because services marketing and ethics in marketing play such vital roles in marketing practice today, the authors have dedicated an entire chapter to each of these concepts. The authors provide adding value, superior service, ethical and societal dilemmas and the power of the internet examples throughout, and everywhere these themes fit. The authors have also been careful to integrate the 4Ps of marketing with the overriding value theme.Rating: (out of 4 reviews)

Price: $ 64.99

Marketing Reviews

Review by E. Wilson:
I ordered by textbook at a standard shipping rate and I received it in timely fashion and in good condition!!!!
Review by J. LaBarge:
I thought it was a different version. But just as the seller told me, it IS the same text, it is just black and white, which is not a big deal to me. The shipping was a little slow. Good purchase.

Buy Marketing now for only $ 64.99!

Marketing, 2008 Edition

Engaging and motivating students with diverse backgrounds and varied interests in marketing requires stimulating and effective teaching materials–and Pride/Ferrell continues to be the resource of choice for instructors. Combining contemporary coverage of marketing strategies and concepts with real-world examples, Marketing’s text and its outstanding suite of supplements supplies students with the knowledge and decision-making skills needed to succeed in today’s competitive business environment. Using topical issues including globalization, customer relationship management, supply chain management, and the latest e-commerce models, the authors connect marketing to students’ personal lives. The latest edition features current data and examples, new advertisements and photos, and a new design that lends a contemporary look and feel to the text. A range of electronic tools–from premium online study content to the GoVenture entrepreneur simulation–support students as they work toward mastery of marketing principles and applications.Rating: (out of 10 reviews)

List Price: $ 227.95
Price: $ 44.93

Marketing, 2008 Edition Reviews

Review by M. Taylor:
When I ordered this product, I was expecting to receive exactly what the description said: the loose leaf, binder version of this text. I chose this product because my professor recommended it and because it was cheaper than the hard copy-that, and I could just take each chapter to my class as I needed it. However, I received the hard copy in the mail. Although I did not receive the correct version of the text, it was still the book I needed. The text is great because it includes a lot of real world examples in each chapter and offers a lot of other examples of the material that is easily related to. I like how to chapters are broken down and the flow is from each topic is smooth. I would recommend this text for anyone looking for a book to incorporate into a Marketing class.
Review by S. Cheng:
The book was pretty good with a lot of illustration and examples from real life. It sold for an okay price at the end of the semester too.

Buy Marketing, 2008 Edition now for only $ 44.93!

Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition)

The Definitive Guide to the New State-of-the-Art in Marketing Metrics   Marketing Metrics, Second Edition, is the definitive guide to today’s most valuable marketing metrics. In this thoroughly updated and significantly expanded book, four leading marketing researchers show exactly how to choose the right metrics for every challenge.   The authors show how to use marketing dashboards to view market dynamics from multiple perspectives, maximize accuracy, and “triangulate” to optimal solutions. You’ll discover high-value metrics for virtually every facet of marketing: promotional strategy, advertising, and distribution; customer perceptions; market share; competitors’ power; margins and pricing; products and portfolios; customer profitability; sales forces and channels; and more. This edition introduces essential new metrics ranging from Net Promoter to social media and brand equity measurement. Last, but not least, it shows how to build comprehensive models to support planning–and optimize every marketing decision you make.   Choose the right metric for every marketing challenge Understand the full spectrum of marketing metrics: pros, cons, nuances, and application   Gain a deep and thorough understanding of marketing profitability Quantify the profitability of products, customers, channels, and marketing initiatives   Assess web and social media effectiveness, accurately and in detail Measure everything from “bounce rates” to the growth of your web communities   Link marketing to your enterprise financial metrics Understand your true return on marketing investment–and enhance it   This award-winning book will show you how to apply the right metrics to all your marketing investments, get accurate answers, and use them to systematically improve ROI.   You’ll find practical, up-to-the-minute techniques for measuring everything from brand equity to social media, market share to web engagement. For every

  • ISBN13: 9780137058297
  • Condition: NEW
  • Notes: Brand New from Publisher. No Remainder Mark.

Rating: (out of 30 reviews)

List Price: $ 39.99
Price: $ 22.15

Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition) Reviews

Review by Robert Morris:

Obviously, it is highly desirable to measure what matters and that is especially true of marketing initiatives. Here’s the challenge which many (most?) readers will face after they finish reading this volume: Which metrics are the most appropriate for their specific organization? Co-authors Paul W. Farris, Neil T. Bendle, Phillip E. Pfeifer, and David J. Reibstein offer 50+ and in an ideal business world, every executive can – and will – master all of them. That is possible but highly unlikely. Fortunately, the authors offer a wealth of information and observations that can guide and inform the selection of those metrics that will enable executives to “gather and analyze basic market data, measure the core factors that drive their business models, analyze the profitability of individual customer accounts, and optimize resource allocation among increasingly fragmented media.

To the authors’ substantial credit, they make effective use of a number of reader-friendly devices which enliven what would be an otherwise dull textbook and they do without compromising the integrity of research-driven insights which so many books on marketing lack. These devices include definitions, formulas, and brief descriptions of various metrics. They also include within individual chapters several sections, such as “Construction” (e.g. metrics issues concerning their formulation, application, interpretation, and strategic ramifications), “Data Sources, “Complications, and Cautions” (i.e. an analysis of the limitations of the metrics under consideration, and their potential inadequacies once executed), and “Related Metrics and Concepts” (briefly surveyed). This is by no means an “easy read” but will generously reward those who absorb and digest its material with appropriate rigor.

Although I believe this volume can be of substantial value to executives in almost all organizations (regardless of size or nature), I think it will be of greatest benefit to those – probably in larger companies — who have an urgent need for accurate and consistent measurement of, for example, the dynamics behind their market share; the profitability of producing, pricing, selling, distributing, and servicing what they offer; and the ROI of marketing initiatives within the framework of enterprise financial metrics.

Those who share my high regard for this volume are urged to check out Enterprise Architecture As Strategy: Creating a Foundation for Business Execution by Jeanne W. Ross, Peter Weill, and David Robertson as well as Ram Charan’s Know-How: The 8 Skills That Separate People Who Perform from Those Who Don’t, Lynda Gratton’s Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy – And Others Don’t, Robert J. Herbold’s Seduced by Success: How the Best Companies Survive the 9 Traps of Winning, Jack Alexander’s Performance Dashboards and Analysis for Value Creation, and Michael Useem’s The Go Point: When It’s Time to Decide–Knowing What to Do and When to Do It.

Review by P. Chen:
As the former chief marketing officer of a major engineering services firm (0ver 3,000 employees), I wish I could have had the benefit of having read Marketing Metrics — first.

My strategic marketing group was more anecdotal than strategic. While they did the best that they could with the resources they had, anecdotal data is just that.

The principles found in Chapter 5, “Customer Profitability,” could have enabled the strategic marketing group to more accurately measure our effectiveness in delivering value-added services to our many customers. Other sections of the book, particularly Chapter 6, could have had equal applicability in other facets of our analytical work.

With the material found in this book, our strategic future in a fast changing marketplace could have been plotted with far greater discipline.

The book would have made my strategic marketing group truly strategic.

In conclusion, I believe that the detailed, yet easy to read, Marketing Metrics is as applicable (and necessary) in a service industry as it is in a product environment.

Buy Marketing Metrics: The Definitive Guide to Measuring Marketing Performance (2nd Edition) now for only $ 22.15!

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